General Terms and Conditions

Article 1 – Definitions

The following terms are defined as:

Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person who does not act in the course of business or profession and enters into a distance contract with the entrepreneur.
Day: A calendar day.
Continuous contract: A distance contract regarding a series of products and/or services, where the delivery and/or performance obligations are spread over time.
Durable medium: Any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that makes future reference and unchanged reproduction possible.
Right of withdrawal: The right of the consumer to cancel the distance contract within the cooling-off period.
Entrepreneur: A natural or legal person offering products and/or services remotely to consumers.
Distance contract: A contract whereby, as part of a system organised by the entrepreneur for the distance sale of products and/or services, communication is exclusively carried out using one or more distance communication techniques until the conclusion of the contract.
Distance communication technique: A method that allows the conclusion of a contract without the consumer and entrepreneur being in the same room at the same time.
Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company name: Leo Manchester
Chamber of Commerce number: 88246531
Trade name: Leo Manchester
VAT number: 000054122511
Customer service email: info@leomanchester.com
Business address

Article 3 – Applicability

These General Terms and Conditions apply to any offer made by the entrepreneur and to any concluded distance contract or orders between the entrepreneur and the consumer.

Before concluding the distance contract, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the Terms and Conditions are available for inspection at the entrepreneur's office and will be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, the entrepreneur will, before the contract is concluded, make the text of these General Terms and Conditions available electronically in such a way that the consumer can easily store it on a durable medium.

If, in addition to these General Terms and Conditions, specific product or service conditions apply, the consumer can rely on the most favourable condition in case of conflict between the two.

Article 4 – The Offer

The offer must clearly specify if it is limited in time or subject to conditions.

The offer is non-binding, and the entrepreneur is entitled to change and adjust the offer.

The offer will contain a full and accurate description of the products and/or services offered, sufficient to allow the consumer to make an informed judgment about the offer. If the entrepreneur uses images, these will represent the products and/or services faithfully, but discrepancies may exist.

Article 5 – The Agreement

An agreement is concluded when the consumer accepts the offer and meets the conditions attached to it.

If the consumer accepts the offer electronically, the entrepreneur will promptly confirm the receipt of this acceptance. If this confirmation is not received, the consumer may cancel the agreement.

The entrepreneur will take appropriate measures to ensure the security of electronic data transfers and a secure online environment.

Article 6 – Right of Withdrawal

The consumer has the right to cancel the contract without providing a reason within 30 days of receiving the product.

During this period, the consumer must handle the product with care and return it in the original state and packaging.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs for returning the product will be borne by the consumer, including the return shipping to the origin country (China, in this case).

The entrepreneur will refund any payment made by the consumer as soon as possible, but no later than 30 days after the return of the product or after proof of return is provided.

Article 8 – Exclusions of the Right of Withdrawal

The right of withdrawal does not apply to:

Custom-made products
Personalised products
Products that cannot be returned due to their nature
Perishable products
Audio/video recordings or software where the seal is broken

Article 9 – The Price

The price of products and services remains fixed for the duration of the offer, unless changes in VAT rates apply.

For products subject to market fluctuations, the prices may vary, but this will be clearly stated in the offer.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products meet the requirements of the agreement, the product description, and reasonable standards of quality.

Defective or incorrectly delivered products must be reported within 30 days after delivery.

Article 11 – Delivery and Execution

The entrepreneur will handle orders with care and strive for delivery within 30 days unless otherwise agreed.

If a product cannot be delivered, the entrepreneur will inform the consumer and offer a substitute product. If the consumer does not accept, the contract will be cancelled.

Article 12 – Continuous Contracts: Duration, Cancellation, and Renewal

Consumers may cancel agreements for the continuous delivery of products or services with a notice period of up to one month.